Policies & Terms
Der Küchen Laden return policies:
It is our desire that your shopping experience is a pleasant one. If you wish to return merchandise we will exchange the product or issue you store credit. If any products you have purchased are damaged, defective, or part of an incorrect shipment please contact us by phone (Toll free) 888-626-0584 or e-mail us between 10:00 am and 5:00 pm CST, Monday through Saturday.
How can I return merchandise?
- Take it to our store. Please bring your invoice or receipt.
- If you need to Return it to us by mail or other shipping method. Please mail us, call us toll free 888-626-0584 or e-mail us and we will work out the most reasonable solution for you.
Privacy
We will not reveal your personal information to external organizations except for the purposes of fulfilling your order or reasons listed in our Privacy Policy.
Collection of Information
We collet personal information, such as names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information is only used to fulfill specific requests, unless you give us pemission to use it in another manner, for example being added to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are used for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how our visitors use the Site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, though if you previously provided personally identifiable information, the cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions or concerns about our Privacy Policy, please feel free to contact us.
We reserve the right to modify this policy at any time.
Privacy Statement
We pledge to all of our online customers that we will continue the hard work necessary to gain and maintain your trust by offering a secure way of purchasing on the web. Personal information such as credit card numbers, expiration dates, personal contact information and shipping information will be on a protected server and processed through a largely used and respected merchant account service - www.mercurypay.com.
Der Küchen Laden will only use the personal information given while placing an order for the following reasons:
1. Processing a purchase from our online store, fax order, phone order or mail-in order.
2. Contact assistance in event of problem or questions regarding an order or back order.
3. E-mail response/confirmation on orders and questions regarding order.
4. For addition to the Der Küchen Laden customer contact list used for E-mail product specials, promotions, online contest or surveys.
If you're not 100% satisfied with using an online service for purchasing products from Der Küchen Laden, call us for assistance with another form of payment at 1-888-626-0584. We assure you that any process you decide will be secure within our company and only used for your convenience and benefit as listed above. By visiting Der Küchen Laden, you are accepting the practices described in this privacy statement. Thank you for your continued business with Der Küchen Laden’s online store.
Secure Ordering, SSL
This Web site is secured with a Thawte web server certificate. 
Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. In the event that you are not comfortable entering your information to complete an online purchase please call our toll free order line (1-888-626-0584) to place your order.
Terms and Conditions:
Payment on Orders
Credit Card Payment
Customers can use major credit cards to purchase any and all items. We accept Visa, MasterCard, American Express and Discover. We also accept PayPal payments on the website. You may use credit cards with online purchases, phone orders and faxed orders. The order will be shipped to the billing address of the credit card and the authorized cardholder only. In the event that the order is to be shipped to an address other than that of the billing address of the credit card, the order must be placed by phone and not through the web store. Due to fraud we must take extra security precautions if shipping to an address other than the credit card billing address. We also accept payment through PayPal; just follow the PayPal payment link through the shopping cart checkout.
